Check Order Status
Online Order Status |
| If you placed your order online, you can Login to your account to see the latest status of your order. |
Other Order Status |
| If you placed your order by fax, email or phone, please email us your (Company) name, order or invoice number, product ID or name, and purchase date etc. at sales@mobilegpsantenna.com. We will email you back your order status. |
Email Confirmations |
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As we process your order from beginning to end, we send email updates at the following stages: 1. A confirmation when you place an order online (automatic thank you email). 2. A shipment delay notice if your order items are out of stock. 3. A summary when your order ships (includes tracking number information if available). We recommend that you whitelist our website domain "mobilegpsantenna.com" in your spam filter to ensure that you receive these emails. |
Change or Cancel Orders
Order Change or Cancellation By PhoneTo change or cancel your order by phone, have your order number ready and call our Customer Service department at 1-613-2207908. If the order has not yet been processed, we will happily modify or cancel your order accordingly. Once an order is processed, however, it moves immediately to one of our warehouses for fulfillment and we can no longer change it. If we are not able to cancel the order because it has been processed, you are welcome to return your unwanted items to us after you receive them consistent with our non-defective return policy.
Order Change or Cancellation By EmailWhile we accept changes or cancellations via email, we do not guarantee that we will be able to act on your email in a timely manner because of the large volume of incoming email we receive each day. We highly recommend contacting us by phone (see above) for any changes or cancellations to your order. We process our incoming emails within 24 to 48 hours of receipt (not including weekends or holidays). If your order has not yet been processed at the time we act on your email, we will modify or cancel your order in accordance with your instructions. If we are not able to cancel the order because it has been processed, you are welcome to return your unwanted items to us after you receive them consistent with our non-defective return policy.
Warranty Service
Every product sold from Mobile GPS Antenna is warranted to be free from defects in materials or workmanship for one year from the date of purchase. In the unlikely event that your product should require service during the warranty period, please follow the instructions below to obtain warranty service.
Step 1: Get ready for the serial number of the product, your return shipping address, and daytime telephone number.
Step 2: Request a Return Merchandise Authorization (RMA) tracking number (RMA#) by contacting us by phone or email:
- Tel: 1-613-823-0926
- E-Mail: sales@mobilegpsantenna.com
Step 3: Securely package the product and ship it (insured) to the return address specified in our response to your RMA request.
Warning: This warranty does not include damages which caused by improper use or unauthorized modifications by third parties. In addition, this warranty does not include expendable materials and defects, which constitute as normal wear or tear.